Shipping & Returns

How will my order arrive?

All orders in the Netherlands are delivered by PostNL. In other countries it will be a partner of PostNL. The deliverer can offer your parcel at a delivery address of your choice. If nobody is present, then your order will be delivered to your neighbours. You will receive a note stating at which house number the package is delivered. When dropping off at the neighbours fails, the deliverer tries a second time the next day. Should the delivery of your order fail, it will return to sender and we will contact you.

Is it possible to pick up my order myself?

Yes. You can pick up your package at our warehouse on Van Schendelstraat 1 in Groningen. We would appriciate it when you make a phone call to us in advance : 050-2053300.

I have not received a shipping confirmation, what to do?

Please contact our customer service. We will sort out the problem and search for a solution.

My Track & Trace code does not work, what to do?

The Track & Trace code on the package will not work until the package is dropped of at a PostNL distribution centre. In most cases this is done after 21:00 in the evening.

What are the shipping costs?

Orders of € 50,- or more have free shipping in the Netherlands! For orders under € 50, - we charge € 3.50 for postage.
For shipments that weigh over 30 kilos we ask €36,30 in the Netherlands. The shipment has to be done by pallet in this case. 
Shipping to other countries have different costs. Check our table for the shipping costs to your country. 

Belgium/ Germany

€7,50

Great-Britain/ Luxembourg

€12,50

France

€15,-

Denmark/Italy/Austria

€17,50

Portugal/ Spain

€20

Finland/ Hongary/ Ireland/ Poland/ Slovenia/ Slowakia/ Czech Republic/ Sweden

€22,50

Bulgaria/ Estonia/ Greece/ Latvia/ Lithuania/ Romania

€27,50



Where do you deliver?

We deliver in the Netherlands and in all countries of the European Union. The shipping costs listed on the website only apply to the Netherlands. For delivery to other countries please check out table with shipping costs above. If you have any questions, please contact us via sales@veldshop.nl.

How long will my order take to arrive?

This depends on the article. All articles that we have in stock; ordered today tomorrow delivered.  This only applies for The Netherlands and Belgium. Germany can take up tot 2 days. For other countries it will take 2 days or more. If an item is not in stock, the delivery date mentioned. When ordering several products we use the product with the longest delivery time, unless otherwise agreed with the seller.

How can I change my address?

If you have an account then this is possible when you log on to our website via 'My Account'. Here you can customize all the data yourself. This is the fastest way to change your details. Problems logging in or making changes? Please contact our customer service.

Can I change the delivery address of my order yet?

When placing your order you can choose where you would like to ship the order. You made a mistake? Please directly contact our customer service. We can change the delivery address for you.

Returns

-What is the return limit?

Still not satisfied with your purchase? Then you can return it for free within 14 days. Please send it in original condition and packaging. If the product is used, but still does not meet the solution then we can give a part back of the orginial costs. For more information, contact customer service.

-I have received a damaged or incomplete product, now what?

Although we check everything so we deliver your order complete and on time, it may occur that there is something wrong with the order. We ask you to report it as soon as possible after you received the package by our customer service. We will arrange as soon as possible the desired product(s) in good condition. Any costs incurred for example return, will of course be coverd by us.

-How can I return an item?

Always send the complete article (including any packaging, labels and / or accessories) back. Pack the item you wish to return in a sturdy container and ensure sufficient postage. For example you can use the box we used for the order. After receiving the return items we will refund the purchase price within five working days to your account, we will keep you informed by e-mail.

-When can I expect my refund?

Within five days, we will e-mail you when we received the product back. From that moment you can expect the money back within 5 working days.

-I got an email about a payment but have not received any money, now what?

We are probably still waiting for an account number to which we may return the money. You can give it to us via sales@veldshop.nl. Then the amount will be returned within five working days to your account.

-I have paid by credit card but have not received the return of money, now what?

We will refund the purchase price upon receipt of the article, within five working days back to your credit card. You can check this on the (online) survey at the bank or issuer of your credit card. We can not provide more information then this, be sure to contact your credit card company.  

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