Customer Support



    Privacy Statement

    May 25, 2018

    Your privacy is of great importance to We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the webshop with information that we learn about you.

    If you have any questions, or want to know exactly what we keep track of you, please contact

    Handling order
    When you place an order with us, we use your personal data to handle it properly. We may then give your personal details to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

    For this we use your payment details, name and address, e-mail address, telephone number and billing address. We do this on the basis of your consent. We keep this information until your order has been completed and seven years after that (that is the legal storage obligation).

    Contact formandNewsletter
    With the contact form you can ask us questions or make requests.

    For this we use your e-mail address. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response.

    You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. You can also report this via your account.
    Your e-mail address will only be added to the list of subscribers with your permission. This data is saved until you cancel the subscription.

    Your account
    At certain parts of our webshop you must first register. You must then enter information about yourself and choose a username. We create an account with which you can log in with that username and a password of your choice.

    For this we use your name and address, telephone number, e-mail address and billing address. We do this on the basis of your consent. We keep this information until you cancel the account.

    We keep this information so that you do not have to re-enter it every time and so that we can approach you more easily if needed at the webshop. You can adjust information via your account whenever you want.

    We would like to send you advertisements about offers and new products or services. We do this:

    • by email
    • via social media

    You can object to this advertisement at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can also report this via your account.

    Provision to other companies or institutions
    With the exception of the aforementioned partners, we do not, under any circumstances, provide your personal data to other companies or institutions, except when we are legally obliged to do so (for example, if the police require it if there is a suspicion of a crime).

    Social media buttons are included in our web store. The administrators of these services collect your personal data.
    Our webshop uses cookies. Cookies are small files where we can store information so that you do not have to enter it all the time. But we can also see that you are visiting us again.

    When you visit our webshop for the first time, we will display a notification with an explanation about cookies. Hereby we will ask for your agreement for the use of these cookies.

    You can disable the placing of cookies via your browser, but some things from our webshop will not work properly anymore.

    Google Analytics
    We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google. There are strict agreements about what they can keep up with. We allow Google to use the obtained Analytics information for other Google services. We do not let Google anonymize the IP addresses.

    Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

    • Access to personal data is protected by a user name and password. We use secure connections (Secure Sockets Layer or SSL) which protects all information between you and our website when you enter personal data.

    Changes to this privacy statement
    When our web store changes, we must of course also adjust the privacy statement. Always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

    Access, change and delete your data
    If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.

    You have the following rights:

    • get an explanation about what personal data we have and what we do with it
    • insight into the exact personal data we have
    • to have errors corrected
    • the removal of outdated personal data
    • withdrawing permission
    • object to a particular use

    Please note that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

    To file a complaint
    If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Dutch Data Protection Authority.

    Contact details bv
    Leningradweg 14
    9723 TP Groningen
    [email protected]

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