Customer Support



    Delivery time & Shipping costs

    Delivery time

    We do our utmost best to deliver the order to you as soon as possible. Orders that are made on workdays before 17.00 hours will be send the same day. However, this is not always possible, sometimes products are not in stock, therefore delivery of your order can take a little longer. On the product page there is an indication of the delivery time. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

    Deliveries within the Netherlands and Belgium are via PostNL. In general, the delivery will take place the next working day between 09:00 and 18:00. Unfortunately, we can not guarantee the moment of delivery. Deliveries to Germany usually take 2 working days. The delivery times to other countries depend on various factors including different carriers, so we recommend that you follow the Track & Trace code you receive after the order has been shipped.


    Shipping costs

    • € 3.50 for letterbox packages and € 4.95 for packages for orders under € 35,- within the Netherlands.
    • Free shipping above €35,- within the Netherlands
    • Different rates apply for bird and bat boxes. Please contact us for shipping costs.

    Orders weighing over 30 kilos within The Netherlands will be sent by pallet:

    30-750 kilos€79,99
    751-1500 kilos€119,99
    1501-2250 kilos€159,99
    2251-3000 kilos€199,99
    3001-3750 kilos€249,99
    3751-4500 kilos€479,99

    Please request a customized quote if you want to send a pallet to abroad.
    Please note:
    pallet shipments take 2 days extra for booking and collection by the carrier and can therefore not be delivered the next day.


    Rates outside the Netherlands


    € 6.50


    € 7,50


    € 10.50


    € 13.50


    € 19.50


    € 14.25


    € 15,-


    € 16,-


    € 17,-

    Hungary/Poland/Slovenia/Slovakia/Czech Republic

    € 21.-


    € 21,50

    Rest of Europe (Including United Kingdom, Iceland, Croatia, Norway, Ukraine, Russia and Switzerland)

    € 19,75 (Surcharge of € 1.73 per kilo from 2 to 30 kilos) (VAT included)

    Rest of the World (Including Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, USA and South Africa)

    € 24.20 (Surcharge of € 4.08 per kilo from 2 to 30 kilos) (VAT included)

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